Many IT organizations struggle with mundane and repetitive administration tasks that eat into the profitability and effectiveness of the company. Companies are forced to under-utilize highly-skilled resources to perform basic corrective action and "firefighting." This reduces your ability to respond to new projects and initiatives that will have a lasting impact on the bottom line.

Small business is still big business. Every company needs the ability to do e-mail, create, share and centrally manage documents and files and ensure that all their information is backed up and protected. But no one wants the hassle or expense of dealing with complex IT systems.

Arrow Systems understands the needs and challenges of small and medium businesses and that no two are alike. While you might have fewer available technical resources at your disposal, we understand that your needs and challenges are just as complex and diverse as larger sized businesses.

Focus on your core business initiatives and let Arrow Systems help with the rest. Our Managed Services provides a range of flexible Systems Management and Availability Management services to assist IT departments in all types of organizations. With our Managed Services, you can save money, be more flexible and improve compliance by establishing corporate standards.

You have the power to choose the best management system for your organization and what level of involvement you need. Our easy access and flexible options give you the power to better control your technology by improving the effectiveness of your people.

An Arrow representative can discuss your specific needs and uncover low-cost opportunities to more efficiently manage your environment. Assessment meetings, customized briefings and IT environment analysis are just a few of the options available.

Our managed services solutions work to our clients' advantage in a number of ways.  Your solution will include what you would expect from a managed services provider: skilled professionals, quality methods/processes, cost-reduction, and technology refresh.   We offer: 

• Applications Development and Maintenance Services
• Infrastructure Support Services
• Data Center Facility Management Services 

Arrow Systems Managed Services is designed to remotely monitor and resolve IT issues before they cause problems for your business. In addition it provides the employee help desk support, increased security functions, asset tracking and assessment services you need to help ensure your business is always running as effectively and efficiently

Local Service. With Arrow Systems, you have a local technician in your area, who works only on small and medium business customers and handles only a set number of accounts to ensure the personal service your business requires. Upon your request, we'll perform your initial on-site assessment and will also be there to continually ensure your managed service solution is tailored to the needs of your business.

Start being more productive today, with Arrow Systems Managed Services. The first step is requesting an on-site assessment of your environment which includes: 

• Onsite Physical Inspection
• Security, Vulnerability and Patch Scans
• Network and Systems Performance Analysis
• Asset Inventory

Managed Services Solutions

Arrow Systems Managed Services offer proven expertise and consistent, responsive services.

• In the Standard Solution, you own and host the application, and we provide remote support.
• In the Hosted Solution, you own the application, and we provide hosting and remote support.
• In the Software-as-a-service (SaaS) Solution, we own, host, and remotely support the application.

Why Managed Services?

Arrow Systems Managed Services gives you a new approach to delivering IT value. We provide ongoing remote administration. Our services uses best practice methodology for architecture, implementation, and management, assuring predictable and reliable services. You receive access to a team of highly skilled experts, a proactive team dedicated to your account that will monitor your systems worldwide and solve potential problems 24x7. In addition, our Managed Services provide your organization:

• A complete IT environment management that reduces complexity and risk
• A lower Total Cost of Ownership (TCO)
• A predicctable monthly cost
• Time for your IT resources to focus on core business needs
• Extended support and skills from a 24x7 Customer Support team